Skip to content

Returns and Refunds

Returns and Refunds since delivery

If your item isn’t quite right, you must notify us within 30 days of receiving your item. Items cannot be returned if more than 30 days have lapsed since delivery. Please note you can only return an item unused, clean, with tags attached and in its original packaging. A replacement product or store credit will be issued after the return of the item. However please note that items purchased on sale cannot be returned unless they are faulty. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards and sales items will not be accepted.

With faulty items, you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 7 days has lapsed after delivery.

A receipt or proof of purchase is required to complete a refund.

The customer understands that Wild Kimono goods are pre-owned and second hand. However, If your goods are unreasonably or unexpectedly damaged or defective in any way on delivery, please contact us at as soon as possible to arrange a suitable remedy, such as return, exchange or store credit.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:
• replacement of the product;
• repair of the product;
• payment of the cost of having the product repaired; or
• such other fair and reasonable remedy as we are ready and willing to provide.

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.
If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for resale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

To make an ACL-related claim, please contact us at

Last updated 18 May 2023